View Frequently Asked Questions. Hours: Monday – Friday, a. If you do need to call, customer service technical support is provided hours a day. All other support is available from 9am - 5pm EST Mon - Sat and closed on Sunday on regular business days. All trademarks and service marks are the property of their respective owner.
The most consistent internet service in your area.
We take pride in giving our customers the best service experience possible. We are always ready to answer your questions, listen to your comments and respond to your recommendations. Although it doesn’t happen often, there may be times when unexpected issues occur.
Or is any of the information above inaccurate? Our professional sales team, experts in matching your business to the right services, are available Monday through Friday from 8am to 7pm, and also on Saturday from 9am to 5pm. Our customers stay with us because they want to, not because they have to.
I asked help how and was told that they suggest doing all of the self-help suggestions that you get when you first call with a problem. OPTIMUM INTERNET OFFER: As of 13th month service will be billed at regular rate and is subject to change.
Modem-lease will be charged $10. Not threaten it, but to actually do it. They, like all cable companies, will try to talk you through reducing services. The pricing varies depending on your area, the download spee and whether you bundle it with other services.
When it comes to ISP customer service, we grade on a curve. Otherwise, no one would be passing this class. Optimum customer service. Watch hundreds of your favorite shows at home and on the go.
That site also provides tips to aid in optimizing your Internet service. Customer service Representative’s lack any knowledge regarding the next steps after reporting outage. In addition they lack empathy, courtesy and respect in their voice tone. The price level of this place is high according to consumer reviews. Customers get a locked-in price for life, though some complain about hidden fees.
The company offers a money-back. Prices range from $39. TV packages include: Core TV, Value TV, Select TV and Premier TV.
You will be connected with a representative that will guide you through the issue you may be experiencing.
When speaking to the support agent, you must be polite and respectful. It may be difficult to get the help you need if you sound rude or impatient. Check your internet connection by opening a web browser window.
Get internet access on the largest WiFi network in the nation. Some bundles are even cheaper than standalone TV service.
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