For any other question or complaint, our customer service is at your disposal from Monday to Friday between 8:am and 6:pm (except on public holidays ). Discover Europe by train! Customiser service made me an offer to help me by paying the difference back, and they fullfilled their promise. Maybe a bit slow, but great communication through facebook!
Once the form is submitte SNCB Customer Relations department will be in contact with you when your request is processed. Thalys customer service saved the day!
Want to make a complaint about your journey? If you bought your tickets on OUI. Please note, terms and conditions apply. Most international trains allow reservations to be made from months before the date of departure (or from months for Eurostar and ICE).
As part of my crazy, around the world trip I had to get from Nantes, France to Antwerp, Belgium. With the fast trains in France and Belgium, I thought taking the train would be a more comfortable, cheaper, and ultimately easier option than trying to route a flight for the leg of my journey. Customer service said it is not their booking system and would not change the ticket to the correct date, no refun no credit nothing.
Our Customer Service will be pleased to help. For travel information or reservations (and for exchanging or cancelling your international train tickets), please contact our Contact Centre.
Important: please address your request to the company you bought your tickets from. Note: You can use your travel vouchers for the purchase of any SNCF train ticket for travel in France. Payment by travel voucher is only possible at a. My wife and I pre-purchased tickets from Paris to Brussels. The tickets say to arrive a couple minutes before departure. We were running late, but arrived about minutes before departure time.
In order to strengthen our Customer Service department, we are looking for our next Customer Service Officer. Complaints and compensation applications can be submitted to the NS International Service Center. European distribution channel of the French railways (SNCF) for online sales of high-speed and conventional rail travel throughout France and Europe: plan your journeys, book your train tickets and get inspired by our travel guides! Two weeks later and customer service is refusing to issue a refund as they are stringent on the necessity of a printed ticket.
Carriage 1 first class carriage. Air conditioning not working from the start, passengers expected to sit for hours in a overheated carriage, a danger to health. Train manager no where to be seen, too cowardly to face passengers.
Last summer we booked first class travel from Amsterdam to paris and Avignon Amsterdam. Can I simply pick up my ticket at the Amsterdam Central train. Here a very nice employee issues a permission to board on a latter train (the last one of the day). In First Class you will have an even faster connection.
Taxi service Book a taxi on board the train (only in Paris or Brussels) and it will be ready to pick you up when your train pulls into your station! The case: I applied for a compensation for a trip from Bourg-St.
We care about the health and safety of each of our customers and want to support all travelers who had planned to travel with a Eurail Pass.
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