Customer service games and activities

Create teams based off of different departments, or people who share similar duties or shifts. Discuss the company mission statement as a whole, and then ask each group to create a collective mission statement for their team. This improvisation game is tailored towards customer service.

You divide the team in couples, with group A playing the customers and group B playing the service reps. If this is the case for your business, you should try the exercises below for improving customer service skills. Print our five free customers service training games , and add a little fun with meaning to your next training sessions.

Our customer service course activities are unique and easily adapted to a range of workshop environments. Business Training Works in a leading onsite soft-skill training provider. No prep - easy effective exercise or game.

Customer Service Training Games. Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands. Download your pack of cards to make this exercise easy to run. Identification and creation of memorable experiences for your customer service representatives and their customers. Breaking up the days with customer service games activities can help facilitate a great team environment.

Be sure to plan for time to host a few customer service games for work during the first week in October, or customer service week.

Games can really show your appreciation for your employees. Others can directly involve the customer service nature of their work, such as having them come up with difficult customer scenarios that are related to their own experiences with the goal of finding positive resolutions to each fictional scenario. But the skills that count can also be trained in solitude – distraction-free and laser-focused. We already covered customer service training games for sharpening your edge in a team setting. Here are some exercises reps can perform by themselves to improve their customer service skills.

After all, why not learn from the shared experience of the entire team? Sales and customer service are two sides to the same coin. Select one team member to come to the front of the room. She will be the customer service representative.

Solving problems is part of the job description for customer service staff. The presenter plays the client. Even customers who don’t have a complaint, need help to find the right product or service an item. Serious games allow employees to develop problem-solving skills by advancing through levels and overcoming obstacles.

Welcome to ESL Printables , the website where English Language teachers exchange resources: worksheets, lesson plans, activities , etc. The Lost at Sea Training Game. One team-building game that Helen plays with customer service teams, to help grow problem-solving skills, is a game called “Lost at Sea”.

To play this game, participants are given a “lost at sea” scenario and a list of items. The last thing to consider is the complexity of the information you’re teaching.

If you’re covering complicated topics or providing detailed directions, using audio can help to simplify and humanize your content. Over the years we’ve developed over customer service courses and written several articles that touch on some aspect improving the customer experience. This page contains a partial list.

Some of our most popular resources include our five free customer service games , the ABCs of customer service , and tips for giving better customer service. Incorporating games and rewards into the daily routine and ongoing trainings will clearly illustrate that you value your customer service agents. Plan activities , play games and create friendly contests: Encourage an environment of comradery for team members to interact with each other, have fun, and maybe an opportunity to win some prizes.

In the past we have even done some adult coloring time to relax and also turn into a coloring contest.