David maister managing the professional service firm

Managing the Professional Service Firm. Two aspects of professional work create the special management challenges of the professional service firm. First, professional services involve a high degree of customization in their work.

Little, even management information, can be reliably made routine. International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms.

Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. The ABOUT ME section lets you find out more about my consulting and speaking services. Maister is British by birth but has made his success in the US where he founded the highly successful Maister Associates Inc. He is also the author of several highly acclaimed business books.

It identified a strategy common to leading firms across a broad array of professions — creating institutional loyalty and team focus. If you manage or work in a professional service firm , this book can put your operation into perspective by explaining what drives the firm ’s profitability. Author David Maister uses his personal experiences to enliven some of the dryer parts of the text with a few case studies, first-hand observations and advice.

I count myself fortunate to have a copy inscribed by David on my bookshelf. What other items do customers buy after viewing this item? Maister is a must-read book for anyone running a professional services business.

Beginning four decades ago, David has advised firms in a broad spectrum of. Maister is widely acknowledged as the world’s leading authority on the management of professional service firms. He colourfully described a spectrum ranging from brain surgery (the most complex, mission-critical work requiring specialised Expertise) through grey hair (requiring lots of Experience) to routinise procedural work (Efficiency). Professional service firms, he shows, must practice balance sheet management by learning to develop their two key assets: client relationships and their stock of skill, talent, knowledge, and ability.

With that build-up, I’m now going to be sacrilegious and dispute a concept of his that continues to be abused by surveys and journal articles presenting their flawed interpretations. This book suggests why. Secon professional. It shows that professional firms are different from other business enterprises in two ways.

Managers of professional services firms should find his new book to be extremely rewarding. About the Author David H. When it comes to understanding these firms, David Maister has no peers. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership.

Examples of such PSFs are lawyers, consultants and IT service firms.

For two decades, he has consulted to prominent professional service firms around the world on a wide range of managerial and strategic issues. Maister Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. David Maister, and examines issues ranging from marketing and businesses development to leadership and profit improvement for Professional Service firms.

Two of the key points that have been central to the development of Godliman’s culture, are Maister’s ideas concerning ‘one-firm firms’ and the ‘farmer vs hunter’ model, which we set out in more detail below. DAVID MAISTER is widely recognised as the premier expert on professional service firm management. He advises firms in a broad spectrum of professions ranging from marketing to human resources strategies. While these issues can be complex, Maister attempts to simplify them by recognizing that every professional service firm in the worl regardless of size, specific profession, or country of operation, has the same mission statement, outstanding service to clients, satisfying careers for its people and financial success for its owners.

These nine statements were: Client satisfaction is a top priority at our firm We have no room for those that put.