Book on customer service

In his clear and fluff-free book, Jeffrey Gitomer. The Best Service Is No Service. Exceptional Service,.

I think that what would interest a lot of people would be the personal stuff, i. You know, like if some nutty person calls and is totally off the wall: what did they say and how crazy was it? But then the English are well known for their arrogance and we-are-better-than-you attitude.

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Jill Griffin, an internationally published author and business consultant, has written the bible on customer service loyalty programs with this book. Packed with quality case studies on massively successful companies, ranging from Home Depot to Sharp Electronics, this book will have you inspired to create your own customer loyalty program today. Fortunately there are several books penned by illustrious writers you can take a leaf out of to help provide the best possible customer service experience.

Let’s have a look at the top customer service books you can read to improve your customer experience.

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Come see for yourself why our customers have voted us a 5-Star Top Service company at ShopperApproved. , Price Grabber, Stella Services and more. Let us know how we can serve you! There isn’t one specific customer service focus, making it a good starter book for an all-around education. Topics range from hiring the best support team to whether or not you should say, “I’m sorry,” to an angry customer. If you are in the customer service industry, then this book is written for you.

Gitomer, in his typically forward manner, breaks down the components of why customer satisfaction has failed. And he then builds a case for why customer loyalty is the only way to run a business. Not only has the company won customer service awards for it, its founder literally wrote the book on customer service best practices. Even it means flying to a customer ’s home to return jewelry that got shipped to the company by accident!

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