First bus customer service

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In the UK it operates around of the country’s local buses , and three railway companies. We take our responsibilities as a public transport operator very seriously at First and we pride ourself on the work that we do with the community. Please note that if your enquiry relates to COVID-- Coronavirus, please visit our information page in the first intance.

This includes information on lost property, updated service levels, customer services and other information. No trains running that day either. Extremely disappointed to say the least. As the nation’s leading bus transportation provider, we use our unrivalled expertise in safety, customer service and cost efficiency to make sure our customers can sit back and enjoy safe, affordable and reliable journeys across North America. For all customer queries relating to our specific business divisions, including lost property enquiries, customer complaints, or timetable information please contact the specific operating company using the ‘For our customers’ navigation at the top of the web page or follow the links below.

Have your say in there services and give us your travel. The worst bus service of all time. First Bus Service - Complaints, experiences and stories.

Calls cost 7p per minute plus your standard network charge.

Skipping scheduled service for assumed lack of customers on a route that connects airports and a city. Only having bus per hour on airport service is already a joke but skipping on busses is TOTALLY Unacceptable! No info can be found on the delays anywhere at the airport. And we’re up there with the best of them when it comes to customer numbers and satisfaction. Most customer journeys will start with you at one of our ticket offices.

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Since customer service is a key driver of business success, it’s time for businesses to stop thinking of support as a cost center, and start recognizing customer service for what it is: an opportunity waiting to happen. Every person or company will have their own definition of what good customer service means. A company’s most vital asset is its customers.

Without them, we would not and could not exist in business. Learned customer service and many bus routes. Very supportive co-workers good team work. The hardest part of the job was the long unsociable hours. The most enjoyable part of the job is meeting ne people everyday and being able to help them.

The buses showed up early for the first pickup of the day and continued to be on-time or early throughout the day. Our bus schedule was quite complicated and on a tight schedule, but there were no issues at all.

We hired an on-site coordinator from the company and were very pleased with his service and prompt attention to any questions or concerns. Her career has been primarily in the financial services sector, working in marketing and brand management roles. Mel is passionate about delivering the right customer experience and firmly believes that delivering the right employee experience is key to that. to Common Questions. Payment and Billing Related Questions.

I need to cancel an existing order. I am an event coordinator, and we used Bus. Join our team to help us drive change.

As the world’s leading transport company, we have a responsibility to recruit and train the very best people: a fresh source of ideas, passion and expertise that will match the exciting developments that are happening in our industry.